Strategy
As an adjunct member of your team, they focus on solving complex, high impact problems, in collaboration with stakeholders in your company, with the ultimate goal of improving customer experiences and operating efficiency. And because they are remote, they can be in more than one place at one time.Our experts are transformation leaders with a passion for problem solving and improvement.
Through the many services they provide, they can help your organization scale for growth, become more customer focused, responsive and cost effective.
Transformation Consulting Services in Healthcare
Through a simple four step process, we deliver an approach that creates a strategy driven, accountable organization that links planning with action. The method:
- Align: translates overall strategy into specific strategic objectives.
- Cascade: Links strategic objectives with operational goals and employee effort.
- Enable: Aligns resource requirements and funding with operational needs.
- Execute: Operationalize road maps for company strategy and related performance management systems.
Helping You Make It Happen!
Increase your organization's operating capacity by 30% without hiring another employee, what would that mean for your business?
Realize:
- Lower operating costs
- Faster service
- Additional capacity
All without adding headcount!
TPMG offers the healthcare industry the most effective and affordable transformation program in the nation -Transformation Consulting in Healthcare.
Through professional services, training and certifications your staff will effectively apply the concepts of change management and operating model redesign to create and sustain a more productive, efficient and cost effective healthcare delivery organization.
TPMG Clients
TPMG Process Workshop translates the current state of operations into a more efficient future state. This is accomplished by leveraging the expertise of our client's employees with operational excellence and technology solutions.
Outcomes you can expect:
- A business case score and charter for the workshop.
- An analyzed current state.
- Fully mapped out and scored future state.
Start your journey to improving HCAHPS Scores and the Patient Experience today! Employ best practices that:
- Pinpoint those factors that most strongly influence "Willingness to Recommend and Overall Rating."
- Identify dysfunctions that inadvertently, but systemically repeat and reproduce patient experience pain points.
- Overcome common errors of patient experience initatiatives.
- Improve HCAHPS scores by at least 25% in one year.
For Critical Path to Improving the Patient Experience Consulting Sevices - [Visit Here: Consulting] [Visit Here: PX Vital Signs Study]
For the Master Class: [Read More: Master Class]
Many companies have good strategies but struggle to operationalize them. Leaders require transformation of their cross functional processes to create simpler, standardized, scalable, more efficient operating models. Models that can support growing volume, increasing complexity, while reducing cycle times and the cost of operating. This offer of fractional consulting services provides expertise to do just that:
Business Process Transformation Services
Strategy - Operating Model Alignment
Automation and Artificial Intelligence
Results and Performance Sustainment
CHANGE MANAGEMENT CONSULTING (OCM)
Change Management
Today's organizations face constant challenges in adapting to technology advancements, digital transformation, and evolving consumer demands. That's where our Change Management Consulting Services come in with:
- Change Management Training & Certification
- Change Readiness Assessments
- Stakeholder Engagement and Management
- Communication Strategy Development
- And much more...
A recent Harvard Business School report found that "increasing customer retention rates by 5% increases profits by 25% to 95%.” Research also found that existing customers are 50% more likely to try new products and spend 31% more, on average, compared to new customers.
Our voice of the customer services help our clients build customer loyalty, retention and advocacy. Our work translates improvement in customer loyalty into measurable growth in top line revenue.
Remote Consulting Services
TPMG Consulting has combined Lean Management, Robotic Process Automation (RPA), and Artificial Intelligence into a powerful approach to eliminate waste, improve productivity and reduce the cost of doing business. If your skilled employees are performing manual and repetitive tasks, contact us and learn how you can transform your work and:
- Measurably increase productivity by more than 35%.
- Complete tasks 10 times faster.
- Streamline processes and reduce the cost of operating.
- Eliminate slow, time consuming, interoperability failures.
Process Transformation
Customer Experience Consulting
Process Transformation Workshop
Operational Excellence
