As an adjunct member of your team, they focus on solving complex, high impact problems, in collaboration with stakeholders in your company, with the ultimate goal of improving customer experiences and operating efficiency. And because they are remote, they can be in more than one place at one time.Our experts are transformation leaders with a passion for problem solving and improvement.
Through the many services they provide, they can help your organization scale for growth, become more customer focused, responsive and cost effective.
Lean Transformation in Healthcare
Sustaining a profitable business requires understanding the short and longer term factors that affect your company and its industry. TPMG consultants help you look at your business and its competitive position. We facilitate the process to generate a winning strategy and translating it into operational goals and initiatives. We then provide you with a coherent performance management system so you can successfully manage your strategy well throughout the fiscal year.
Helping You Make It Happen!
Improve Business Efficiency with Design Thinking, Agile and Process Automation.
Our Operational Excellence team focuses on transforming our clients’ core business operations. We advise, design, and implement improvements focused on “heart of the business” solutions in a variety of industries. Our professionals use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients’ priorities, helping them scale for growth, embrace the digital agenda and maximize operational efficiency.
TPMG offers the healthcare industry the most effective and affordable performance improvement program in the nation - The Lean Transformation in Healthcare Delivery™ program.
Through professional services, training and certification your staff will effectively apply the concepts of performance management and continuous improvement to create and sustain a more productive, efficient and cost effective healthcare delivery organization.
TPMG Process Workshop translates the current state of operations into a more efficient and investible future state. This is accomplished by leveraging the expertise of our client's employees with operational excellence methods and technology solutions to ensure client value streams are more efficient and cost effective.
Outcomes you can expect:
- A business case score and charter for the workshop.
- An analyzed current state.
- Fully mapped out future state.
- A change management with objectives and key results.
Start your journey to improving HCAHPS Scores and the Patient Experience today! Employ best practices that:
- Pinpoint those factors that most strongly influence "Willingness to Recommend and Overall Rating."
- Identify dysfunctions that inadvertently, but systemically repeat and reproduce patient experience pain points.
- Overcome common errors of patient experience initatiatives.
- Improve HCAHPS scores by at least 25% in one year.
For Critical Path to Improving the Patient Experience Consulting Sevices - [Visit Here: Consulting]
For the Master Class: [Read More: Master Class]
Process Mapping Workshops
Access the world's best independent operational excellence talent. Alleviate bandwidth constraints by onboarding the right talent on demand. Reduce fixed costs by quickly scaling teams up or down as your business needs evolve. Drive growth, innovation, and performance improvement with in-demand skills, and expertise in the following areas:
- Process Transformation
- Robotic Process Automation, ML and AI
- Improving the Customer Experience
- Program Management
On Demand Talent Aquisition
ROBOTICS PROCESS AUTOMATION
CENTER OF EXCELLENCE (CoE)
Through a simple seven step process, TPMG delivers a low-cost solution for process improvement along with a simple and inexpensive software-based technology. The service includes:
- Developing RPA bots and putting them into production
- Developing change management programs
- Applying the required process re-engineering before the selected process is automated
- Making sure the robots run without any issues
Customer Experience Consulting
A recent Harvard Business School report found that "increasing customer retention rates by 5% increases profits by 25% to 95%.” Research also found that existing customers are 50% more likely to try new products and spend 31% more, on average, compared to new customers.
Our voice of the customer services help our clients build customer loyalty, retention and advocacy. Our work translates improvement in customer loyalty into measurable growth in top line revenue.
Remote Consulting Services
TPMG Consulting has combined Lean Management, Robotic Process Automation (RPA), and Artificial Intelligence into a powerful approach to eliminate waste, improve productivity and reduce the cost of doing business. If your skilled employees are performing manual and repetitive tasks, contact us and learn how you can transform your work and:
- Measurably increase productivity by more than 35%.
- Complete tasks 10 times faster.
- Streamline processes and reduce the cost of operating.
- Eliminate slow, time consuming, interoperability failures .