Find out what's really driving your HCAHPS scores. Participate in a comparative analysis and a Complimentary Proof of Concept (POC). We don’t replace your survey partner. We analyze your sanitized HCAHPS data using Causation Modeling®—then return a Custom Insight Report at no cost. The report will:
- Provide a custom review of your HCAHPS data. (See Example of Vital Signs Study Here!)
- Demonstrate driver impact based on Causation Modeling®.
- Reveal insights into how performance levels influence Likely to Recommend responses.
- Tailor Objectives and Key Results (OKRs) based on the FAIR® model.
- Perform sensitivity analysis for characteristics like, “Language, Gender, Ethnicity, Level of Education.”
Start Your Journey Toward Improving HCAHPS Scores and the Patient Experience Today!
According to consulting giant, McKinsey & Company, many health systems make large investments to improve the patient experience but fail to achieve their desired objectives. In fact, health system executives report that roughly 70 percent of their patient experience initiatives fail. Moreover, 25% of value-based purchasing reimbursements are tied directly to HCAHPS scores. Now, more than ever, patient satisfaction and performing well on the HCAHPS survey is a priority.
Find Out What’s Really Driving Your Patient Experience Scores
- Mistaking Correlation for Causation
- Overemphasis on Provider Behavior, Underemphasis on Operations
- Ignoring the Impact of HCAHP Survey Response Levels
- PX Initiatives Not Tied to Insights
- Lack of Follow-Up and Accountability
Our Services Employ Best Practices
- Using Causation Modeling® to Pinpoint those factors that most strongly influence "Willingness to Recommend and Overall Rating."
- Identify dysfunctions that inadvertently, but systemically repeat and reproduce patient experience pain points.
- Provide patient experience road maps, objectives and key results.
- Improve HCAHPS scores by at least 25% in one year.
Our Proven Approach
- Baseline analysis of shifts, trends and patterns over both the baseline and performance periods.
- Using Causation Modeling® that pinpoints the influential drivers of "Willingness to Recommend Hospital."
- Patient journey mapping that identifies and removes dysfunctions that inadvertently, but systemically repeat and reproduce patient experience pain points.
- Establish patient experience objectives and key results (PX-OKRS).
- Define patient experience road maps.
- Charter patient experience teams.
- Kick off and facilitate patient experience improvement initiatives.
- Conduct PX reviews and scorecarding.
Deliverables - Outcomes you can expect!
- Established proven PX polices and procedures.
- Precise in-depth quantitative analysis of HCAHPS surveys.
- Voice of the patient standardized practices.
- Patient experience road maps, objectives and key results.
- Patient experience KPI's, metrics and scorecards.
- Improvement in HCAHPS ratings by at least 25% year over year.
TPMG partners with healthcare organizations to improve HCAHPS scores through patient experience redesign, process optimization, and data analytics.
Our consultants identify drivers of satisfaction, streamline care processes, and apply Lean methodologies to eliminate friction in patient interactions.
By combining behavioral science with operational excellence, TPMG delivers sustainable improvements in patient perception and clinical performance.
Frequently Asked Questions
Q1: How does TPMG help hospitals improve HCAHPS results?
We analyze patient experience data, identify and improve the clinical, operational, cultural and administrative activities that can drive a pattient's willingness to recommend your facility to a friend or family member..
Q2: Why are HCAHPS scores important?
They reflect patient satisfaction, influence reimbursement, and signal quality to the community and regulators.
Q3: What outcomes has TPMG achieved?
Clients typically realize significant improvements in communication, discharge process, and overall rating categories within six to twelve months.
Request a Complimentary Patient Experience Vital Signs Analysis Today!
